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Terms and Conditions That Protect Your Account

When you open an account with us, our terms set the ground rules for how deposits via DANA, OVO, GoPay and QRIS flow into your wallet, how withdrawals…

Account securityPayment verificationData protectionWithdrawal processSupport access
asiagenting2 Terms and Conditions That Protect Your Account
POLICY QUESTIONS

How to Reach Us About Terms

If you have questions about how our terms affect your account, deposits, withdrawals or data, we have multiple channels to help. Our support team operates during extended hours to handle account access issues, payment clarifications and policy questions. You can also request a full copy of your data or ask about changes to these terms at any time through your account settings.

Team online

Live chat

Open the chat widget in your account lobby (top-right corner) or on this site. Replies usually come within 3–5 minutes during operating hours. Useful for quick policy questions and account-related clarifications.

Email support

Send a message to our policy team at [email protected] with your account ID. Expect a detailed response within 24 hours, including copies of relevant policy sections if needed.

In-account messaging

Go to Account > Settings > Support Centre and submit a ticket. Our team logs every message in your account file, so you have a permanent record of all policy discussions.

PROTECTING YOUR DATA

How We Handle Account Data and Security

Your account information—name, payment details, withdrawal history, and game activity—is encrypted and stored on servers that meet industry security standards.

Encryption

All deposits, withdrawals and account changes are encrypted with 256-bit SSL certificates. Your payment information never touches our servers in plain text; payment processors handle the secure exchange.

Fraud prevention

Our system flags unusual account activity—like rapid withdrawals from new devices or deposits from multiple payment methods in one session. Flagged accounts may require verification before payouts clear.

Cookie policy

We use cookies to store your session ID, language choice and device type so you don't re-login every time you visit. Session cookies expire after 30 minutes of inactivity for security.

Data access

Go to Account > Settings > Download My Data to request a complete export of your account history, deposits, withdrawals and game activity in CSV format within 48 hours.

Correction requests

If any personal information in your account is incorrect—name spelling, address, phone number—submit a correction form in Settings. We verify changes within 24 hours and confirm via email.

Contact for data questions

Email our data protection team at [email protected] with your account ID. Responses include specific details about how your data is stored, used and when it will be deleted.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about account rules, what you can do on our platform, and how our terms protect you. If your question isn't covered here, our support team is available 24/7 to explain specific policy details or discuss your account situation.

No. Our terms allow one account per person. Opening multiple accounts to exploit promotions, hide betting activity or bypass account restrictions is grounds for permanent suspension and forfeiture of funds. If you've accidentally created duplicate accounts, contact support immediately to have extras closed.

Go to the login page and click 'Forgot Password'. Enter your email or phone number registered to the account. We'll send a reset link valid for 24 hours. Click it, create a new password, and you'll be back in the lobby. If you don't receive the email, check your spam folder or contact live chat for manual verification.

Deposits via DANA, OVO, GoPay and QRIS usually credit within 30–60 seconds after you confirm the payment in the mobile app. Bank transfers may take 1–3 hours depending on your bank. Once we receive the funds, they appear as available balance in your lobby wallet immediately.

Yes. Your wallet balance is held in segregated accounts and never spent on operations. If your account is inactive for 12 months, we may lock it for security, but your balance remains yours. Contact support to reactivate and access your funds. Accounts are not automatically closed or forfeited due to inactivity.

Withdrawal availability depends on local law where you are located. If you travel, you can still view your account balance and history, but withdrawals to DANA, OVO, GoPay or QRIS may be restricted if those payment methods are not supported in your current region. Contact support to confirm your eligibility.

Go to Account > Settings > Account Closure and submit a request. We'll process the closure within 24 hours. Any remaining balance will be returned to your registered payment method within 3–5 business days. Once closed, you cannot reopen the same account; you'd need to register as a new user if you return.

On your first withdrawal request, we ask for a government ID photo (KTP, passport or driver's licence) and a selfie holding the ID. Verification usually completes in 5–10 minutes during office hours. Once approved, future withdrawals process without re-verification unless you update your account details.