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How asiagenting2 Handles Your Personal Data

At asiagenting2, your personal data is handled with clear purpose — we collect only what is needed to run your account, process withdrawals, and keep your transactions through…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction records securedYour right to request, correct or delete dataNo third-party sale of personal informationRetention periods clearly defined
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asiagenting2 How asiagenting2 Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to request a copy of what we hold about you, or need to raise a concern about a specific transaction record — including payments made via DANA, OVO, GoPay or QRIS — our privacy support team is available seven days a week. You can reach us through live chat between 08:00 and 23:00 WIB, or submit a written request by email at any time and expect a response within two business days.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Connect directly through your account dashboard to raise a privacy query or request access to your stored personal data.

Email Request

Send your data access, correction or deletion request to our privacy address any time. We aim to respond within two business days and confirm every action taken on your record.

Account Settings Panel

Navigate to Settings then Privacy in your account to download a summary of your stored data, update communication preferences, or flag a specific QRIS or DANA transaction for review.

DATA HANDLING STANDARDS

Six Ways We Protect and Manage Your Information

From the moment you create your account to the point your data reaches its retention deadline, asiagenting2 applies consistent controls at every layer.

Encryption at Rest and in Transit

All personal data — including DANA and OVO account references — is encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3, so no payment detail is ever exposed in plain text.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how you move through the account area. You can disable non-essential cookies from the Privacy panel in your account settings at any time without affecting your ability to deposit or withdraw.

Account Security Measures

Two-step login verification is available and strongly encouraged. Unusual sign-in attempts — detected by IP mismatch or unfamiliar device — trigger an automatic email alert, giving you immediate visibility over who is accessing your account.

Retention Schedules

Account profile data is held for the duration of your active account plus three years. Transaction records, including GoPay and QRIS confirmations, are archived for five years and then securely deleted according to our internal data lifecycle policy.

Third-Party Data Sharing Limits

We share data only with the payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions, and with identity verification partners where local law requires it. We do not sell, rent or trade your personal information to advertisers or data brokers.

Requesting Changes to Your Record

To correct, update or erase your personal data, submit a written request via the email channel listed above or use the in-account Privacy panel. We confirm receipt within 24 hours and complete verifiable requests within 14 calendar days.

Your Privacy Policy Questions, Clearly Answered

Players in Denpasar and across Indonesia often ask us specific questions about how their data is handled — particularly around payment records and account access rights. The answers below cover the most common concerns we receive, written plainly so you know exactly where you stand.

We collect your name, email address, phone number, and the wallet or bank identifiers you use for DANA, OVO, GoPay or QRIS transactions. We also log device and session data to verify your identity and protect account security.

Transaction records — including every DANA deposit, OVO withdrawal and QRIS confirmation — are kept for five years from the date of the transaction, after which they are permanently deleted from our systems under our data lifecycle schedule.

Yes. Submit a written request through the Privacy panel in your account settings or by emailing our privacy support address. We send you a downloadable data summary within 14 calendar days of verifying your identity.

Only with parties required to process your payments — DANA, OVO, GoPay and QRIS processors — and with identity verification services where local law requires it. We do not sell or share your data with advertisers or unrelated third parties.

Go to Settings, then Privacy in your account dashboard, and select the deletion request option. Alternatively, email our privacy support team. We process deletion requests within 14 days, subject to any retention obligations imposed by local law.

Your profile is deactivated immediately, but transaction records are archived for five years as required by financial record-keeping rules. After that period, all remaining personal data tied to your closed account is securely and permanently erased.

We use essential session cookies and optional analytics cookies. You can review and disable non-essential cookies at any time through the Privacy panel in your account settings without any impact on your ability to deposit or withdraw.

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